Design Thinking requires more than tools and methods. It requires a Scout Mindset*   — the genuine desire to see things as they are, not as we'd prefer them to be.  Without the willingness to be wrong, and the openness to reconsider information and perspectives that challenge what we think we "know," the principles that follow become performance rather than practice. There's no benefit to being wrong longer. And we all reserve the right to get smarter. We use the nine principles below to...

73 seconds. That’s how much time elapsed before the Space Shuttle Challenger exploded after liftoff on January 28, 1986. The reality, however, is that this was a tragedy decades in the making. The lessons, and the risks, are just as applicable now as they were 40 years ago. The Shift During the Apollo missions in the 1960s and early ’70s, NASA’s posture toward risk was simple: we don’t launch until we can prove it’s safe to do so. Unless all systems were “Go,” the default was “No Go.” Over...

What can two Super Bowl plays teach us about evaluating decisions?